Frequently Asked Questions

Travona is a modular software platform for hospitality and travel businesses. It includes a Property Management System (PMS) for hotels and lodges, a Point of Sale (POS) for restaurants and outlets, B2B flight booking for travel agencies and tour operators, and eSIM connectivity for resale. You can use one module or combine several — they work independently or together.

It’s one platform with four modules. Each module works on its own, but they also connect seamlessly. For example, a hotel can use PMS for rooms and POS for its restaurant — guest charges, billing, and reporting flow between them automatically.

Independent hotels, lodges, guesthouses, serviced apartments, restaurants, travel agencies, and tour operators. We’re designed for growing businesses that need modern tools without enterprise-level complexity or pricing.

Most properties go live within a week. Setup includes property configuration, room and rate setup, user creation, staff training, and optional data migration from your current system or spreadsheets.

Yes. We can import room types, rates, guest profiles, staff accounts, and menu items from spreadsheets, CSV files, or exports from your current PMS. Our team handles the migration during onboarding.

We review your business type and confirm fit. Then we schedule a personalized walkthrough — typically 30 minutes via video call or WhatsApp. We tailor the demo to your specific workflows and answer questions about implementation, pricing, and timeline.

No. You can start with just PMS, just POS, or just flights. Add more modules as your business grows. There’s no forced bundling.

Yes. The platform is designed for reliability in variable connectivity environments. We also offer offline VM deployment for properties with no dependable internet, so your operations don’t stop when connectivity does.

Cash, card, bank transfer, mobile money (MTN MoMo, Airtel Money, M-Pesa, and others), cheque, and more. Payment methods are configurable per property and per country.

Yes. Travona supports country-specific fiscalization and tax reporting requirements. We currently support integrations for tax authorities in multiple jurisdictions, with the ability to add new ones as needed.

Pricing is based on the modules you use and the size of your operation. We offer flexible packages so you pay for what you need. Contact us for a quote tailored to your business.

We provide support via email and WhatsApp. During onboarding, you get guided setup and staff training. After go-live, ongoing support is included. We work closely with operators to ensure smooth operations.

Yes — visit travona.travel/demo to request a personalized walkthrough. Most demos take about 30 minutes and are available via video call or WhatsApp.

Travel agents and tour operators can search, compare, and book flights through our platform with competitive margins and back-office tools for managing their bookings.

Travona is a hospitality technology platform that combines property management, restaurant POS, B2B flight booking, and eSIM connectivity into one unified ecosystem for hotels, restaurants, and travel agents.

An eSIM is a digital SIM that lets guests connect to mobile data without a physical SIM card. Hotels and travel agents can resell eSIM plans through Travona as an additional revenue stream with zero logistics.

Hotels, restaurants, travel agents, and tour operators can apply for partnership through our Partners page. We offer flexible onboarding and dedicated support.

Our PMS is designed for small and mid-sized hotels, lodges, guesthouses, and serviced apartments. It works reliably even in low-bandwidth environments.

Yes, we offer free demos for hotel owners and managers. Contact us through the Solutions page or reach out directly via our Contact form.

Yes. Travona POS handles orders, kitchen display, split payments, room charging, inventory tracking, and reporting for hotel restaurants and standalone outlets.